Smart Exchange Terms & Conditions

1. What the Programme Is

Smart Exchange lets you trade in an eligible piece of used furniture for exchange credit toward a new Intaryaa purchase[cite: 1]. Submitting the online form gets you an instant, non-binding estimate range[cite: 1]. The actual exchange value is confirmed by our team in person, at the time of pickup, after physical inspection of the item[cite: 1].

2. Eligibility

To be considered under the Programme, an item must generally meet the following criteria[cite: 1]:

• Category: Sofas, sofa-cum-beds, beds, dining tables, dining chair sets, and coffee/center tables are covered under our standard exchange criteria[cite: 1]. Other furniture types may be submitted for manual review but are not guaranteed acceptance or a standard rate[cite: 1].
• Age: Furniture up to 10 years old falls within our standard age evaluation. Items older than 10 years may still be submitted but require manual review and are not guaranteed to qualify[cite: 1].
• Condition: Items in Excellent, Good, or Fair condition, as reported by you and confirmed on inspection, are eligible under the standard estimate[cite: 1]. Items in Poor condition require manual review and may be declined or offered a reduced value[cite: 1].
• Location: Pickup is available only in serviceable pin codes[cite: 1]. Submitting your pin code does not guarantee pickup availability; we will confirm this when we follow up on your request[cite: 1].
• Ownership: You confirm that you are the rightful owner of the item submitted and have the right to sell, exchange, or dispose of it[cite: 1].

Intaryaa reserves the right to decline any item, at its sole discretion, including items that are structurally unsound, damaged beyond repair, contaminated, infested, or otherwise unsuitable for resale, refurbishment, donation, or recycling[cite: 1].

3. How the Estimate Works

• The estimate range shown on the form is calculated instantly based on the category, age, and condition you self-report[cite: 1]. It is provisional and for guidance only[cite: 1].
• The estimate does not constitute a binding offer, quote, or guarantee of value[cite: 1].
• Photos or video submitted with your request help our team assess the item ahead of pickup but do not replace physical inspection[cite: 1].
• Our team will follow up by phone or email, typically within 24–48 hours, to confirm whether the item qualifies and provide next steps[cite: 1].

4. Final Valuation

The final exchange value is determined by Intaryaa's team at the time of pickup, based on physical inspection of the item's actual condition, and may differ from the online estimate[cite: 1].

Common reasons the final value may differ include condition not matching the self-reported description, damage not visible in submitted photos, missing components/hardware, or strong odors/staining[cite: 1].

If the confirmed value is lower than expected, or the item is found ineligible on inspection, you are under no obligation to proceed and may cancel the exchange at that time at no cost[cite: 1].

5. Redeeming Exchange Credit

• Confirmed exchange credit is issued as a unique, single-use discount code applied toward a new Intaryaa purchase[cite: 1].
• Exchange credit has no cash value, cannot be redeemed for cash, and cannot be transferred to another person or order once issued[cite: 1].
• Exchange credit must be used within 90 days of confirmation, after which it will lapse unless agreed upon by Intaryaa in writing[cite: 1].

6. Pickup & Item Handover

• Collection Timing: Your old item will be collected at the time of your new Intaryaa order delivery.
• You agree to make the item reasonably accessible for pickup on the scheduled delivery date[cite: 1].
• Once handed over and the exchange value is confirmed and accepted by you, ownership of the old item transfers to Intaryaa, and the exchange is final[cite: 1].
• Intaryaa is not responsible for personal belongings left in or on the exchanged item[cite: 1]. Please remove all personal items prior to pickup[cite: 1].

7. What Happens to Exchanged Items

Exchanged items may, at Intaryaa's discretion, be[cite: 1]:

• Refurbished and resold under the Intaryaa Renewed collection,[cite: 1]
• Donated to a partner organization, or[cite: 1]
• Responsibly recycled or disposed of[cite: 1].

8. Your Responsibilities

By submitting a Smart Exchange request, you confirm that[cite: 1]:

• Information and photos provided are accurate and represent the true condition[cite: 1].
• The item is free of any lien, loan, or third-party claim[cite: 1].
• You will cooperate reasonably with delivery and pickup scheduling[cite: 1].

9. Limitation of Liability

Intaryaa will take reasonable care when assessing, collecting, and handling exchanged items, but is not liable for pre-existing damage, wear, or defects in the item being exchanged[cite: 1]. Intaryaa's liability in connection with the Programme is limited to the exchange credit value confirmed for the relevant item[cite: 1].

10. Governing Law

These Terms are governed by the laws of India[cite: 1]. Any disputes arising in connection with the Programme are subject to the exclusive jurisdiction of the courts in Gurugram, Haryana[cite: 1].